Refund policy
Refund and Return Policy
Time & Space Products is a department of GIUFFRE GROUP LLC. We stand behind the quality of our pet products and are here to help if you are not satisfied with your purchase.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be in the same condition in which it was received
- Be unused or only lightly tested
- Include its original packaging, manuals, accessories, and components
- Be accompanied by proof of purchase
Returns sent without prior authorization will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Items damaged by misuse, abuse, or unauthorized modification
- Items damaged through normal wear and tear
- Personalized or special-order items
- Items returned without their original components
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within seven days of delivery. We will replace the item or issue a full refund if a replacement is unavailable. We may request photographs or video of the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
A 15% restocking fee applies to eligible returns unless the item is damaged, defective, or incorrect.
Use a trackable shipping method. We cannot guarantee receipt of returned items sent without tracking.
Return Authorization
To request a return, use our contact form:
https://timeandspaceproducts.com/pages/contact
If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.
Exchanges
To exchange an item, first request a return. After the return is approved, place a separate order for the replacement item.
Refunds
We will inspect your return and notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or credit-card provider may need additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us through: