Refund policy

Time & Space Products is a division of GIUFFRE GROUP LLC. At Time and Space Products, we stand behind the quality of our pet products. If you are not satisfied with your purchase, we are here to help.

We currently ship to the contiguous United States (lower 48 states), Canada, and the United Kingdom. We do not ship to Alaska, Hawaii, US territories, or other destinations not listed.
 
30-Day Return Window
You may request a return, within 30 days of receiving your order.

Eligibility for returns
To qualify for a return or refund, items must:

* Be in the same condition as received
* Be unused or lightly tested only
* Include original packaging, manuals, and accessories, product serial number logged
* Be accompanied by proof of purchase

Products returned without authorization will not be accepted.

Non-Returnable Items

For safety and product integrity, the following items cannot be returned:

* Product showing damage from misuse, abuse, or unauthorized modification
* Items damaged through normal wear and tear
* Personalized or special-order items
* Product returned without original components
 
Defective or Damaged Products
If your pet product arrives defective, damaged, or not functioning properly, please contact us within 7 days of delivery.

We will:

* Replace the item, or
Issue a full refund if a replacement is unavailable

Photos or video of the issue may be requested to speed up the process.

Return Shipping

Customer responsible for return shipping cost unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of return items without tracking.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to the original payment method only, within 5-10 business days, depending on your financial institution.

Returns

* Returns accepted for 30 days
* Customer provides return shipping
* 15% restocking fee

Return Authorization

To start a return, or general inquiries, use our contact form at timeandspaceproducts.com/pages/contact.

Returns sent without prior authorization may not be processed.
 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at the contact form at timeandspaceproducts.com/pages/contact.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have first and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at timeandspaceproducts.com/pages/contact